Sansa e280 (2007) - The Continuing Story

I figure an active 15 year old teen age boy has to be extra careful with his MP3 Player.  This wasn’t our luck.  After the Rock Box Story, Future Shop had to honour our warranty due to a malfunction.  This was honoured.  More recently, we had an inkspot on the screen.  Future Shop called it abuse and said we had to buy a new one.  I said what about the warranty?  They said they would honour it again as long as the unit was replaced by Sansa.  Proving that it was deemed a malfunction.

After two long faces walked out of Future Shop, I went home and decided to try that Avenue.  I’m only too pleased to report that Sansa customer service is well organized and rooted for their customers.

Pictures were requested, along with the standard info serial #, Date of purchase, Proof of purchase etc.. Within 24 hours, we were asked to follow a procedure to return the unit.  2 weeks later we had a replaced unit. 

Thank you Sansa, to your staff, policies and well organized system.